Frequently Asked Questions

General Ordering Questions:

• If changes have taken place at my bank, how can I be sure my new Unique Checks will include these updates?
• What is a "MICR Specification Sheet"?
• Can I add my driver's license number and/or telephone number to my checks?
• How do I submit my order?
• When will I receive my order?
• Can I check the status of my order?
• May I use a coupon?
• Why did I receive only part of my order?
• Are the colors on Unique Products website accurate?
• How do I contact Unique Products?

Questions About Ordering Online:

• I'm having trouble placing my order online; could it be a problem with my computer?
• Which browsers will work with the online ordering system?
• How do I pay for my online order?
• What if my check imprint address is different from my credit card billing address?
• How do I know if Unique Products has received my online order?
• Is it safe to order checks online?

Questions About Photo Upload:

• What is resolution?
• What is a pixel?
• What are the file size requirements?
• What file types are accepted?
• Why won't my photo upload?

Questions About Ordering By Mail:

• What information do I send in to place a new order by mail with Unique Products?
• Can I place an order by mail if my account is new and I have only temporary checks?
• Is it possible to place an order by mail if I've run out of checks?
• May I use a coupon with my mail order?
• Is it safe to order checks through the mail?

Product and Price Questions:

• What is the difference between Unique Products' various check formats?
• Can I get Unique Checks with my Photo ID on them?
• Why does it matter if I am a First-Time Customer or a Reorder Customer?
• Can all Unique Products be printed in full color?
• Can I get more than one picture printed on my Unique Products?
• Will you accept professional photographs or photos from magazines or other printed materials?
• Can I supply a disk with the photo I wish to use on my Unique Products?
• Why are the images on my checks so light?
• Will my photo be returned?
• What type of photos work best?
• Do you enlarge photos?
• Are photos saved electronically for reorders or do I have to re-send the photo?
• If there is a flaw in my photo, can you fix it?

Security Questions:

• What security features for fraud protection will my checks include?
• Is it safe to order checks through the mail?
• Is it safe to order checks online?
• Will my photos be used without my permission?

Bank Comparison Questions:

• Is it OK to use checks that aren't produced by my bank?
• If I do not order from my bank, can it refuse to process my checks?
• Why doesn't my bank's street address appear on my checks?
• How can Unique Products charge less than banks and still produce top quality checks?