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Customer Service > General Ordering Questions |
General Ordering Questions
1. Will Unique Checks include changes that have taken place
at my bank?
When banks merge, change names or revise their operations, this can
sometimes affect how your checks should be produced. If you think your
bank has made recent changes or if you just want to follow up on its status,
call Unique Customer Service toll free at 1-888-824-3257. Our database is updated
very often, so we probably will already have your bank's changes. If an
MICR Specification Sheet is needed for the changes, we'll give you easy
instructions for getting it.
2. What does an "MICR Specification Sheet" do?
An MICR Specification Sheet is a form that provides the proper numbers
and spacing so your checks will scan correctly at your financial institution.
Your local bank branch has all the details, and Unique Customer Service
will walk you through the process: toll free 1-888-824-3257.
3. Is there a place for my phone number, license number
or other information on my checks?
Yes. During checkout, use the line marked "Other" in the Check
Personalization section to include information in addition to name and
address.
4. How do I place my order with Unique Products?
You have two options:
1) Print out the Order Form and send it through the mail to Unique. Be
sure to enclose the photo(s) you wish to have printed on your products.
2) Submit your order online via our SECURE server.
5. Can I check on my order?
You can check your order's status on our website. Simply go to the status
page, complete the brief information and you'll hear from us promptly.
You can also call toll-free 1-888-824-3257.
6. How do I use the coupon I clipped?
If you are a first time customer and you have a printed advertisement
with an Offer Code, you may enter that code during checkout to receive
the pricing you see in the ad. This Offer Code is found in the order form
section of your advertisement or brochure, and is located to the left
of the subtotal line in a yellow box.
7. Why did I receive my order in separate packages?
Our aim is to get your order to you accurately and quickly. To maintain
efficiency in our manufacturing plant, we ship products as soon as they
are complete. This means parts of an order could be packaged separately - especially
if you've ordered multiple products. All items in your order should arrive
within 5 days of the first package. If you have questions, please contact
Unique Customer Service via our website or call toll free 1-888-824-3257.
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